Preventive Maintenance Service vs. Emergency Service
Proactive operating system tuning, data backup, and hardware
monitoring preempt most problems while relationships with hardware
vendors provide quick remedies for those that cannot be foreseen. It
would help you reduce or eliminate downtime and unplanned outages.
For the customer who subscribes
prescheduled preventive maintenance
service with annually contract, we provide free 8 X 7 technical
supports via phone and e-mail. We will dispatch one of our field
service engineers who may be most familiar with your system to your
site if we cannot resolve the situation via telephone support or
remote diagnostics. All emergency visits are covered under the fixed
contract fee. You'll know exactly what you're going to spend
regardless of the number of emergency situations that arise.
Emergency on-site service best fits the business with full-time
computer specialist on site. In the situation that supplementary
expertise is needed, our engineer would be on site to assist. We
offer 4-hour and same-day response service to all businesses. 2-hour
turn-around on-site service is also available at different rate.
During peak season, length of response may vary depending upon field
engineer's work load.
